FAQs

Frequently Asked Questions


If you live in an area with mature trees you may eventually have tree roots infiltrating your sewer main. If this is the case we recommend starting with an annual cleaning to clear tree roots from the sewer main. If the tree roots are extremely dense or grow back quickly it is sometimes necessary to bump up the sewer cleaning schedule to every six months. All of our sewer main cleaning services come with a video inspection included. This helps determine the amount of tree roots in the line and allows us to offer an accurate recommendation for a drain cleaning schedule.

Typically if you have a backflow protection device that requires testing you will receive a notification from the City of Lincoln. You will be required to test this backflow on an annual basis, at a minimum. Along with an annual test we also recommend having a backflow tested if you notice water near the backflow location or water constantly discharging from the drain on the backflow device. If you are unsure if your device needs to be tested please feel free to give us a call.

Firstly, your backflow may be just doing it's job. Occasionally your device may release water through the discharge piping, in short bursts this is completely normal. However, if your backflow device will not stop dumping water or is constantly leaking this may be an indication that there is debris stuck in the device, or a mechanical failure. In either case a certified backflow technician should be called for repairs.

Basement floor drains typically receive condensate from your furnace, softeners, and other equipment in your mechanical room. Over time the minerals discharged with the condensate create a build-up inside of the floor drain and drain piping. If this is left untreated it can result in the floor drain backing up or a flooded basement when the furnace condensate runs or a water softener recharges. To prevent these issues we recommend cleaning and cabling floor drains as soon as you see build up starting to occur. In addition, if your sewer main is clogged sewage will typically back up through the floor drain first as it is the lowest fixture in your home or business. Our technicians are trained to examine the cause and provide drain cleaning services accordingly.

There are many reasons that your toilet may be flushing slow. The first possibility is that there is an obstruction or build-up in the drain piping serving the toilet. If left untreated these obstructions can become full clogs and cause your toilet to overflow when flushed. Another possibility is that the vent piping from the toilet has been blocked which is preventing the proper flow of air through the system. In this case the vent piping will need to be cabled to restore air flow through the system. Our drain cleaning technicians have the experience to determine what is causing your toilet to flush slow and treat the problem when necessary.