FAQs

Frequently Asked Questions


Most modern water heaters, especially gas, allow homeowners to easily adjust the temperature of their water. However, we always recommend calling a licensed plumber to adjust your water heaters temperature, for two reasons. First, if the temperature of your hot water has changed this may indicate an internal issue with the water heater. A professional plumber can identify these issues and correct them before they get worse. Second, water temperature must be tested after adjusting a water heaters temperature. It only takes six seconds for burns to occur at a water temperature of 140 degrees F, which most residential heaters can reach. An experienced plumber can adjust the temperature on your water heater and verify that it is coming out of plumbing fixtures at a safe temperature.

Yes we do install and replace tankless water heaters. However, a tankless water heater installation can often times require modification to the existing water piping, gas piping, and flues to the water heater. For this reason we do not offer a flat rate price for tankless water heater installations. If you would like to have a tankless water heater installed or replaced give us a call at 402-434-2400 and we would be happy to provide you with an estimate.

If you live in an area with mature trees you may eventually have tree roots infiltrating your sewer main. If this is the case we recommend starting with an annual cleaning to clear tree roots from the sewer main. If the tree roots are extremely dense or grow back quickly it is sometimes necessary to bump up the sewer cleaning schedule to every six months. All of our sewer main cleaning services come with a video inspection included. This helps determine the amount of tree roots in the line and allows us to offer an accurate recommendation for a drain cleaning schedule.

Typically if you have a backflow protection device that requires testing you will receive a notification from the City of Lincoln. You will be required to test this backflow on an annual basis, at a minimum. Along with an annual test we also recommend having a backflow tested if you notice water near the backflow location or water constantly discharging from the drain on the backflow device. If you are unsure if your device needs to be tested please feel free to give us a call.

The size of your water heater can typically be found on a white sticker with the manufacturer's information OR on the yellow energy star label. If you cannot locate the size of water heater you can always send the serial number to a licensed plumber to look up the exact water heater you have. If you have a gas water heater the type of flue - metal or PVC - is also valuable information to provide a licensed plumber when pricing a water heater replacement.

Firstly, your backflow may be just doing it's job. Occasionally your device may release water through the discharge piping, in short bursts this is completely normal. However, if your backflow device will not stop dumping water or is constantly leaking this may be an indication that there is debris stuck in the device, or a mechanical failure. In either case a certified backflow technician should be called for repairs.

Basement floor drains typically receive condensate from your furnace, softeners, and other equipment in your mechanical room. Over time the minerals discharged with the condensate create a build-up inside of the floor drain and drain piping. If this is left untreated it can result in the floor drain backing up or a flooded basement when the furnace condensate runs or a water softener recharges. To prevent these issues we recommend cleaning and cabling floor drains as soon as you see build up starting to occur. In addition, if your sewer main is clogged sewage will typically back up through the floor drain first as it is the lowest fixture in your home or business. Our technicians are trained to examine the cause and provide drain cleaning services accordingly.

There are many reasons that your toilet may be flushing slow. The first possibility is that there is an obstruction or build-up in the drain piping serving the toilet. If left untreated these obstructions can become full clogs and cause your toilet to overflow when flushed. Another possibility is that the vent piping from the toilet has been blocked which is preventing the proper flow of air through the system. In this case the vent piping will need to be cabled to restore air flow through the system. Our drain cleaning technicians have the experience to determine what is causing your toilet to flush slow and treat the problem when necessary.